Shipping & Refund Policy

Effective Date: 01 October 2023

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1. Shipping Policy

a. Order Processing Time:

Orders are typically processed within 3 to 5 business days. Shipping times may vary depending on the destination. You will receive a confirmation email with tracking information once your order is shipped.

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b. Shipping Methods:

We offer standard and expedited shipping options. Shipping costs and delivery times will be calculated during the checkout process.

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c. International Shipping:

We currently offer international shipping. Please note that additional customs duties and taxes may apply to international orders, and customers are responsible for these charges.

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d. Delivery Issues:

If you experience any issues with the delivery of your order, please contact our customer support team at the following details:

Support Number: +91 9316007030
Email: care@zestnzingfoods.com

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2. Refund Policy

a. Eligibility for Refund:

You may be eligible for a refund if you meet the following criteria:

• You have contacted our customer support team within 4 days of receiving the product.

• The product is returned in its original, unopened condition.

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b. Refund Process:

Contact our customer support team to initiate the refund process.
Once we receive the returned product and verify its condition, we will process your refund within 5 to 7 business days.
The refund will be issued to the original payment method used for the purchase.

c. Non-Refundable Items:

Please note that shipping and handling fees are non-refundable.

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3. Cancellation Policy

a. Order Cancellation:

You have the right to cancel your order before it is shipped. To request a cancellation, please contact our customer support team at the following details:

Support Number: +91 9316007030
Email: care@zestnzingfoods.com

b. Cancellation Deadline:

Cancellations can only be processed if the order has not been shipped. Once the order is shipped, it cannot be canceled.

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c. Refund for Canceled Orders:

If your order is successfully canceled before it is shipped, we will issue a full refund for the amount paid, including any shipping charges.

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4. Return Instructions

a. Contact Us:

To initiate a return and request a refund, please contact our customer support team at the following details:

Support Number: +91 9316007030
Email: care@zestnzingfoods.com

b. Packaging:

Ensure that the product is returned in its original packaging and in the same condition as received.

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c. Return Address:

You will be provided with the return address upon contacting our customer support team.

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